Affix the shipping label we provide and drop off the package with the shipping carrier. Make a copy of the packing list or photograph the original for your records! Enclose the packing list you received with your order. (Use the original packaging if you want!) Pack all items to be returned in a sturdy shipping carton with sufficient packing material. Once you're authorized, just ship the item(s) back to us! First, we need to make sure your item is returnable, so give our store a call at 23 or email so we can provide you with proper return authorization and a shipping label. Bring the item to our retail store within 15 days of the date of purchase How do I return my item?įor an Item Purchased at our Retail Store We'll help you through every step of the process. Please call us if you have any questions regarding the repairs or services covered under the manufacturer warranty.
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Full manufacturer warranties are supplied with all merchandise that is in the "new" condition purchased from The Camera Shop of Muskegon. All defective returns must be made within 15 days of receipt of the product. However, if we have no additional units and you do not wish to wait for us to order a replacement, we will provide you a full refund, including any shipping charges. If you receive a defective product, we will happily replace your product at no cost to you if we have additional units of the product on hand. At that point, we can complete the return. In the event that accessories are missing or damaged, we will ask you to purchase replacement accessories to make the item complete again.
What if I lost or damaged accessories from a product I'd like to return? Waterproof cameras that have been exposed to water. Sensitized materials, such as film, photographic paper, liquid chemicals, batteries, inks, or any product that has an expiration date. Items whose packaging is damaged or missing. We may sometimes make exceptions on a case-by-case basis What can I not return? if applicable in the original, unaltered condition. Items must be in the original packaging complete with all accessories, including warranty cards, manuals, etc.
Items must be returned in the same condition you received them. We accept returns up to 15 days from the date of receipt for all products that meet the following requirements:
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